Privacy Policy

Effective Date: May 28, 2026

At MasterKey PMM, LLC ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, masterkeypmm.com, use our property management portal, or engage with our services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our site, fill out a "Request a Quote" form, log into our portal, or communicate with us via phone or email.

  • Personal Identifiable Information: Name, email address, phone number, mailing address, and property addresses.

  • Property & Account Information: Information regarding your property management needs, maintenance history, work orders, and portal login credentials.

  • Payment Information: If you make payments through our portal, financial data (like credit card or bank routing numbers) are securely processed by our third-party payment processors. We do not store your full financial details on our servers.

  • Automated Data: IP addresses, browser types, operating systems, and website usage data collected via cookies to help improve your browsing experience.

2. How We Use Your Information

We use the information we collect to deliver exceptional service and maintain your property efficiently. Specifically, we use your data to:

  • Process and respond to your requests for quotes or services.

  • Manage work orders, schedule repairs, and provide real-time updates via our digital management portal.

  • Communicate with you regarding emergency maintenance, project completions, or account updates.

  • Process invoices and payments.

  • Improve our website functionality and customer experience.

3. SMS and Mobile Communication Compliance

If you provide your phone number to MasterKey PMM, LLC, you agree to receive communications from us, including automated calls, text messages, and updates regarding your property maintenance requests.

  • No Sharing for Marketing: We value your privacy. Your mobile information and SMS opt-in data will not be shared, sold, or rented to any third parties or affiliates for marketing or promotional purposes under any circumstances.

  • Opt-Out: You can opt out of receiving text messages from us at any time by replying "STOP" to any text message you receive from us.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share information with trusted third parties only under the following strict circumstances:

  • Vetted Professionals & Contractors: We may share property addresses and contact details with our licensed contractors or technicians solely to complete scheduled maintenance or emergency repairs at your property.

  • Service Providers: With third-party vendors who assist us in operating our website, managing our client portal, or conducting our business (such as cloud hosting or payment processors), provided they agree to keep this information confidential.

  • Legal Requirements: If required by law, regulation, or legal process to protect the rights, property, or safety of MasterKey PMM, LLC, our clients, or others.

5. Security of Your Information

We implement standard administrative, technical, and physical security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking Technologies

Our website uses "cookies" to enhance your user experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the website or client portal may not function properly.

7. Your Choices and Rights

You have the right to:

  • Access, update, or correct the personal information we hold about you by logging into your portal account or contacting us directly.

  • Request that we delete your personal information, subject to certain legal or contractual obligations (such as ongoing maintenance records or active financial contracts).

  • Opt out of any future promotional or informational emails by clicking the "unsubscribe" link at the bottom of our emails.

8. Changes to This Privacy Policy

MasterKey PMM, LLC reserves the right to update this Privacy Policy at any time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with our services, please contact us at:

MasterKey PMM, LLC
Tampa, Florida, USA

Email: contact@masterkeypmm.com
Phone: 1-855-678-7539